Shipping policy
Shipping Information
Thank you for shopping with PetHavan. We aim to provide a clear and convenient shipping experience for our customers across the United States.
Please review the information below to understand how order processing and delivery work.
Shipping Service
PetHavan currently offers:
Standard Shipping — FREE
We offer free standard shipping on eligible orders delivered within the United States.
Shipping availability may depend on the delivery address and the product ordered. Any applicable shipping information will be displayed during checkout.
Order Processing Time
Orders are typically processed within 1–3 business days.
Processing time refers to the time needed to receive, prepare, and arrange an order for shipment. Processing time does not include the delivery time after an order has shipped.
Orders placed on weekends or holidays may begin processing on the next business day.
Please note that processing times may occasionally vary due to order volume, product availability, or other operational circumstances.
Estimated Delivery Time
After your order has been processed and shipped, the estimated delivery time for Standard Shipping is 7–12 business days.
Please note that delivery estimates are not guaranteed and may vary depending on the destination, carrier operations, weather conditions, holidays, and other circumstances outside our control.
Estimated Total Delivery Time
For most orders, the estimated total time from placing an order to delivery is approximately:
8–15 business days
This estimate includes:
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Order Processing: 1–3 business days
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Standard Shipping: 7–12 business days
Business days generally exclude weekends and public holidays.
Order Tracking
Once your order has been shipped, tracking information may be provided by email when available.
Please allow some time for tracking information to update after a shipment has been handed to the carrier.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting your order. If you notice an error, contact us as soon as possible at support@pethavan.com.
We will do our best to assist with address changes; however, changes may not be possible once an order has entered processing or has been shipped.
Shipping Delays
While we work to ensure orders are processed and delivered within the estimated timeframes, delays may occasionally occur.
Delivery may be affected by factors such as:
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Carrier delays
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Severe weather
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Holidays
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Incorrect or incomplete shipping information
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High shipping volumes
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Other circumstances outside our reasonable control
If your order is taking longer than expected, please contact our customer support team, and we will be happy to assist.
Lost, Damaged, or Incorrect Orders
If your order arrives damaged, incomplete, or incorrect, please contact us as soon as possible so we can review the issue and provide appropriate assistance.
For faster support, please include your order number and, when applicable, clear photos of the item and packaging.
Questions About Shipping?
If you have any questions about shipping, delivery, or an existing order, please contact us.
Email: support@pethavan.com
Phone: +1 (408) 430-2404
Business Information
PetHavan
Warehouse Address:
13955 Central Ave
Chino, CA 91710
USA
Thank you for choosing PetHavan. We appreciate your business and look forward to serving you and your pets.