Frequently Asked Questions (FAQ)
Welcome to the PetHavan FAQ. Here you’ll find answers to some of the most common questions about our products, orders, shipping, returns, and customer support.
What is PetHavan?
PetHavan is an online pet store offering a selection of pet essentials for everyday care, comfort, grooming, feeding, and more. We serve pet parents across the United States.
What types of products do you sell?
We offer a variety of pet products, including pet grooming supplies, pet beds, drinking and feeding essentials, and other everyday pet accessories. Our product selection continues to grow as we discover useful products for pets and their owners.
How can I contact PetHavan?
You can reach our customer support team by email or phone.
Email: support@pethavan.com
Phone: +1 (408) 430-2404
How can I check my order status?
Once your order has been processed and shipped, tracking information may be provided to you by email. You can use the tracking details provided to follow your shipment.
If you have questions about your order, please contact us with your order number.
How long does shipping take?
Delivery times may vary slightly depending on the product, destination, shipping method, and fulfillment process. However, orders are expected to arrive within the estimated timeframe below.
Processing Time: 1–3 business days
Shipping Time: 7–12 business days
Estimated Total Delivery Time: 8–15 business days
Please note that the estimated delivery timeframe may vary depending on your location and other shipping-related factors. For the most current information, please review our Shipping Policy before placing your order.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible after placing it. Once an order has entered processing or shipment, changes or cancellations may no longer be possible.
What is your return policy?
We want you to have a positive shopping experience. We offer a 30-day return policy. Eligible items may be returned according to the conditions outlined in our Return & Refund Policy. If your return is accepted, we’ll provide a prepaid return shipping label and instructions for completing the return.
Please review our Refund Policy for complete details before sending an item back.
How do I request a refund?
If you believe you are eligible for a refund, please contact our support team with your order number and details about your request. Our team will review your request according to our Return & Refund Policy.
What payment methods do you accept?
Available payment methods are displayed during checkout. Payment options may vary depending on your location and the checkout process.
Is my payment information secure?
PetHavan uses Shopify's checkout environment to process online orders. Payment information is handled through the payment methods available at checkout.
Do you ship within the United States?
Yes. PetHavan serves customers across the United States. Shipping availability and applicable shipping options may vary by product and destination.
What should I do if my order arrives damaged?
If your order arrives damaged, please contact us as soon as possible. Include your order number and, when appropriate, clear photos of the damaged product and packaging so our team can review the issue.
What if I receive the wrong item?
If you receive an item that does not match your order, please contact us with your order number and details of the issue. We’ll review the situation and provide the appropriate next steps.
Can I order more than one product?
Yes. You can add multiple eligible products to your shopping cart and complete your purchase through our secure checkout.
How can I get help with a product before ordering?
If you need additional information about a product before purchasing, contact us at support@pethavan.com. We’ll do our best to help you make an informed decision.
Still Have Questions?
If you couldn’t find the answer you were looking for, please contact us. We’re happy to help with questions about our products, orders, shipping, returns, or your shopping experience.
Email: support@pethavan.com
Phone: +1 (408) 430-2404
Address: 13955 Central Ave, Chino, CA 91710, USA
Thank you for choosing PetHavan.